Duties and Responsibilities include but are not limited to:

• Greets patients and visitors in a prompt, courteous, and helpful manner.  Checks in patients, verifies and updates necessary information in the patients EMR.
• Enters all of patient information into the medical billing system.
• Maintains appointment schedule and follows office scheduling policies.
• Communicates with patient and providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Reminding patients of upcoming appointments and tracking missed appointments.  Answering multiple telephones and accurately documenting messages.
• Forwarding telephone calls appropriately and following up on return calls.
• Checking-in patients and properly documenting registration.
• Insurance verification and verification of patient's demographics.
• Collecting co-pays and cash from patients, getting authorization on credit cards.
• Entering charges, payments, and balancing the day in the computer.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Performs related work as required.
• Practice and adhere to HIPPA regulations.